Privacy Policy

Effective date: 2025.01.01

At HolaDrive, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services.

1. Information We Collect

We may collect the following types of personal data:

Account Information: name, email, phone number, profile photo, and password.
Ride Details: pickup and dropoff locations, trip history, payment method.
Device & Usage Data: IP address, browser type, app version, location data.
Driver Information: driver’s license, vehicle details, insurance documents, background check results.
Communication Data: messages, feedback, support requests.

2. How We Use Your Information

We use your information to:

Provide and improve our services.
Process ride bookings and payments.
Ensure safety for both riders and drivers.
Verify driver identities and meet legal obligations.
Communicate with you about your rides, account, and updates.
Monitor app performance and prevent fraud.

3. Sharing of Information

We do not sell your personal data.

We may share information with:

Drivers or Riders: limited information to complete a ride.
Service Providers: payment processors, customer support tools, cloud hosting partners — only as needed.
Law Enforcement or Authorities: if required by law or for safety reasons.

4. Your Rights & Choices

You have the right to:

Access and update your personal information.
Delete your account and associated data (unless we are required to keep it for legal reasons).
Control location sharing via your device settings.
Opt out of marketing messages at any time.

5. Data Security

We use encryption, secure servers, and internal policies to protect your data. While no system is 100% secure, we do our best to keep your information safe.

6. Cookies & Tracking

We may use cookies and similar technologies to improve user experience and analyze usage. You can manage cookie preferences in your browser settings.

7. Children’s Privacy

HolaDrive is not intended for use by children under the age of 16. We do not knowingly collect personal data from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes through the app or website.

9. Contact Us

If you have any questions or concerns about this policy, reach out to us at:
hello@holadrive.app