Safety Policy

Your safety is our priority. Always.

At HolaDrive, we believe that safety isn’t optional — it’s the foundation of every ride. Whether you’re a Rider or a Pilot (our trusted drivers), we’re committed to creating a secure, respectful, and reliable experience for everyone who uses our platform.

What We Do to Keep You Safe

✅ Thorough Driver Vetting

We don’t let just anyone behind the wheel. Every Hola Pilot goes through:

• Multi-step identity verification

• Criminal record and background checks

• Driving history review

• In-person or video onboarding

✅ Real-Time Trip Monitoring

Our system tracks trips in real time for added accountability. If something feels off, we’re notified.

✅ Emergency Features

Need help? You can:

• Contact emergency services (911) directly from the app

• Share your live trip status with friends or family

• Enable in-app voice recording (coming soon)

• Reach out to our support team with one tap

✅ Respect-First Community Guidelines

Everyone deserves to feel safe and respected. We have a zero-tolerance policy for:

• Harassment or abuse

• Discrimination of any kind

• Unsafe or reckless behavior

Violations can result in permanent removal from the platform.

What You Can Do

• Always wear your seatbelt

• Double-check the car and driver before starting your ride

• Report any concerns — we take every report seriously and act quickly

Our Promise

HolaDrive is built on Care, Safety, and Respect. We’re continuously improving our technology, training, and response systems to ensure every ride meets that promise — because you deserve nothing less.

Questions or Safety Concerns?

We’re here for you.
Reach out anytime at: safety@holadrive.app